Privacy policy
Last updated: 7 July 2026
STRANDED respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our store.
Information we collect
When you use our website or place an order, we may collect personal information including your name, email address, phone number, billing address, shipping address, order details, payment details, and any information you provide when contacting us.
We may also collect information about how you use our website, such as pages viewed, products clicked, device information, browser type, IP address, cookies, and general website activity.
How we use your information
We use your personal information to:
Process and fulfil your orders
Accept payments
Arrange shipping and delivery
Send order confirmations and updates
Respond to customer enquiries
Manage returns, refunds, or order issues
Improve our website, products, and customer experience
Detect and prevent fraud or misuse of our website
Comply with legal, tax, accounting, or regulatory obligations
Send marketing emails or updates where you have opted in or where permitted by law
Payments
Payments are processed securely through Shopify and its payment providers. We do not intentionally store full credit card details.
Sharing your information
We may share your information with trusted third parties who help us operate our store and provide our services.
This may include Shopify, payment processors, selected production and delivery providers, email and marketing platforms, analytics providers, IT service providers, and professional advisers.
We may also disclose information if required by law, to protect our rights, to prevent fraud, or as part of a business transfer.
Cookies and tracking
Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website activity, improve performance, and support marketing.
You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
Marketing communications
If you subscribe to our email list or opt in to marketing, we may send you emails about new products, launches, offers, or updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us through our Contact page.
International processing
Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to work with providers that handle personal information securely and responsibly.
Data retention
We keep personal information for as long as needed to provide our services, fulfil orders, maintain business records, comply with legal obligations, resolve disputes, and operate our business.
Access, correction, and deletion
You may contact us to request access to, correction of, or deletion of your personal information, subject to any legal obligations that require us to keep certain records.
Children's privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of online transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the updated date.
How to contact us
For privacy questions or requests, please contact us through our Contact page.